General conditions
These General Conditions govern the purchase of products offered through the website www.studiogrippers.com, owned by Luis Felipe Diaz Sánchez, with Tax Identification Number 25368155Y, with registered address at C/Roc Boronat, 55 Local 08005, Barcelona; Email address: felipe@studiogrippers.com; hereinafter "THE COMPANY".
In this document we will refer to the “USER”, which is the natural person who purchases the product offered through the website, and “THE COMPANY”, which is us.
The products are purchased directly from THE COMPANY, which acts as a direct seller; therefore, the contract for the sale of the products is made between the USER and THE COMPANY.
The USER must read and accept these General Conditions and the information regarding the products they wish to purchase before proceeding with their purchase. This acceptance will be expressly confirmed by clicking on the "I have read and accept the General Conditions" box that will appear during the purchase process. By doing so, the USER confirms that they are of legal age and have the legal capacity to purchase the products offered by THE COMPANY.
At the time of formalizing the purchase, it will be deemed to have been fully completed, and from that moment on, the prices and conditions will be contractual in nature and may only be modified by the express agreement of the contracting parties.
The electronic document formalizing the contract will be archived by THE COMPANY for one year, and the USER may obtain a copy during this period.
1. USER OBLIGATIONS
The USER undertakes for all purposes to use the website and, where applicable, to purchase the products offered by THE COMPANY in accordance with the law and the provisions of these General Conditions.
THE COMPANY reserves the right to delete from the website any comments or opinions from USERS that are contrary to current legislation, especially in cases where they violate the fundamental rights and freedoms of individuals.
2. PURCHASE PROCEDURE AND PAYMENT METHOD FOR THE PRODUCTS
The USER will select the products they wish to purchase on the website, along with the quantity or number of units. The prices shown on the screen are in Euros and are current, except for typographical errors, and may include or exclude applicable taxes.
The USER must complete the form with their details to process the order and must click on the "Continue" section to proceed with the purchase of the products. They must expressly accept these General Conditions. On the following page, the USER will be shown a summary of the products they wish to purchase, their price, applicable taxes, shipping costs, and the estimated delivery time. The USER may make any changes they deem appropriate before clicking on the "Pay" section. Once they access the "Pay" section, the USER must enter the credit card details with which they will make the payment or their PayPal account details, and accept the payment.
THE COMPANY will send an email to the USER's email address confirming receipt and confirmation of the purchase within twenty-four (24) hours of receiving the order. The contract will not be considered finalized until THE COMPANY receives payment for the price of the products.
If the USER wishes to receive an invoice, he/she may obtain it by requesting it by email to THE COMPANY.
The USER shall be responsible for the accuracy of the personal data provided to THE COMPANY, and in particular shall ensure that the credit or debit cards used are their own and that they have sufficient funds to cover the cost of the products they wish to purchase. THE COMPANY reserves the right to cancel the sale in the event of non-payment, chargeback, declined card, or false information, or if the USER cannot verify the card details. Furthermore, the USER must notify THE COMPANY via email of any improper or fraudulent charges on the card used for purchases on the website as soon as they become aware of them.
3. RIGHT OF WITHDRAWAL
In accordance with Articles 102 et seq. of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, any USER who is a consumer or user in accordance with the definition set forth in Article 3 of the aforementioned Royal Legislative Decree may withdraw from the purchase made for any reason within 14 calendar days of receiving the product. However, as set out in the following section entitled "EXCEPTIONS TO THE RIGHT OF WITHDRAWAL", this right shall not apply to the goods and services specified in said section.
To exercise the right of withdrawal, the USER must notify us of their decision to withdraw from the contract through an unequivocal declaration, which they may send by post or email to the addresses listed at the beginning of these general terms and conditions. If you wish, you may use the following form:
Withdrawal form
(You only need to complete and send this form if you wish to withdraw from the contract)
- To the attention of Luis Felipe Diaz Sánchez, C/Roc Boronat, 55 Local 08005, Barcelona; email felipe@studiogrippers.com
- I hereby inform you that I withdraw from my sales contract for the following property: __________________________________________________________
- Order placed on: ____________________
- Name and surname: ______________________________________________________________________
- Home: _________________________________________________________________________________
- Signature (only if this form is submitted in paper form)
- Date: _____________________
THE COMPANY only accepts returns that meet the following conditions:
- The product must be in the original packaging and labeling.
- Shipping must be done using the same box in which the order was received.
If this cannot be done with the original box, the USER must return it in a box that guarantees the protection of the contents so that they reach THE COMPANY in good condition. Otherwise, THE COMPANY reserves the right to reject the return.
- A copy of the invoice/delivery note must be included inside the package, indicating the returned products.
The product must be returned to THE COMPANY at the address indicated at the beginning of these general conditions. Shipping costs incurred for the return will be borne by the USER. The USER may freely choose the carrier they prefer to ship the item and, if desired, calculate the cost here:
Once the product has been received and verified to be in perfect condition, the refund will be processed within a maximum of 14 calendar days from the date the USER communicated their intention to withdraw, using the same payment method they chose when placing the order. THE COMPANY may withhold the refund until the returned items have been received.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
As established in Article 103 of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not apply to contracts that refer to:
The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by the entrepreneur, they will have lost their right of withdrawal
The supply of goods or services whose price depends on fluctuations in the financial market beyond the entrepreneur's control and which may occur during the withdrawal period.
The supply of goods made according to the consumer and user's specifications or clearly personalized.
The supply of goods that may deteriorate or expire quickly.
The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.
The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the entrepreneur's control.
Contracts in which the consumer and user has specifically requested the entrepreneur to visit them to perform urgent repair or maintenance operations; if, during that visit, the entrepreneur provides additional services beyond those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must apply to those additional services or goods.
The supply of sealed sound or video recordings or sealed computer software that has been unsealed by the consumer and user after delivery.
The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
Contracts concluded through public auctions.
The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food, or services related to recreational activities, if the contracts provide for a specific date or period of performance.
The supply of digital content that is not provided on a physical medium when performance has begun with the prior express consent of the consumer and user, with the knowledge that they consequently lose their right of withdrawal.
4. RETURNS
- For damage caused during transport or shipping errors:
If at the time of delivery it is clearly and visibly evident, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transit or, in the same way, an error is observed in the merchandise received, the USER must notify the COMPANY, at its email address listed at the beginning of these general conditions, within 48 hours of receiving the order, in order to request the return of the affected product or products and thus the replacement with a new one or the refund of the price paid for it.
- For defective products:
If, after opening the package, the USER finds that the product is defective, they must notify THE COMPANY at its email address and return it within 15 calendar days of receiving it. In this case, when the return is justified, THE COMPANY will refund the value of the product and the shipping costs, in addition to the direct costs of the return, within thirty (30) days of THE COMPANY receiving the product that is the reason for the return.
The foregoing is without prejudice to the provisions of current mandatory regulations on consumer protection.
5. WARRANTY
The COMPANY will be liable for any non-conformities that become apparent within two years of delivery. In the case of a secondhand product, this period will be one year.
The USER must inform THE COMPANY of any lack of conformity within two months of becoming aware of it. The warranty does not cover damage caused by improper use or normal wear and tear of the products.
6. – CUSTOMER SERVICE
For any communication, incident or claim, the USER may send a communication to the COMPANY by email.
7. NULLITY OF THE CLAUSES
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that clause or the part thereof that is null or ineffective, with the rest of the General Conditions remaining in force.
8. NOTIFICATIONS
Any notification or request that the parties must make to each other in relation to the purchase of products or these General Conditions must be made in writing and will be deemed to have been duly made if it has been sent to the email address that each party may indicate to the other for this purpose.
9. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION
These General Conditions shall be governed by and construed in accordance with the laws of Spain.
THE COMPANY reserves the right to make changes to our website and these General Terms and Conditions at any time. Changes to material elements will not affect existing contracts, unless the USER has expressly accepted the modified terms and conditions.
10. INFORMATION ON DISPUTE RESOLUTION
Online dispute resolution pursuant to Article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link:
THE COMPANY reserves the right to make changes to our website and these General Terms and Conditions at any time. Changes to material elements will not affect existing contracts, unless the USER has expressly accepted the modified terms and conditions.